At Rohan Leap, we are committed to delivering your children’s bunk beds and other products safely and efficiently. This Shipping & Delivery Policy outlines important information about processing times, shipping methods, and delivery expectations.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • You will receive an email confirmation once your order has been processed and shipped.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

  1. Standard Shipping

    • Delivery within 5–10 business days.

    • Cost calculated at checkout based on location and order size.

  2. Expedited Shipping

    • Delivery within 2–5 business days.

    • Additional charges apply.

  3. Special/Heavy Item Shipping

    • For large items like bunk beds, delivery may take 7–14 business days.

    • Shipping includes curbside delivery; inside delivery or assembly may incur extra fees.

Please note that delivery times are estimated and may vary depending on your location, weather conditions, or carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout and depend on the weight, size, and destination of your order.
  • Free shipping promotions, if available, will be applied automatically during checkout.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can use this number to monitor your shipment’s progress through the carrier’s website.

International Shipping

  • At this time, we primarily ship within [France / your region].
  • For international orders, please contact us at support@rohanleap.site to confirm availability and shipping costs.

Damaged or Lost Items

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage.
  • For lost shipments, we will work with the carrier to investigate and resolve the issue.
  • We will replace damaged items or issue a refund as appropriate.

Customer Responsibilities

  • Please ensure your shipping address is accurate and complete.
  • Someone should be available to receive large items during delivery if required.
  • Rohan Leap is not responsible for delays caused by incorrect or incomplete addresses.

Contact Us

For questions regarding shipping, delivery times, or tracking your order, please reach out to us:

Rohan Leap
My Company, 42 Puffin Street 12345
Puffinville, France
📧 Email: support@rohanleap.site
📞 Telephone: +1 609 672 8710