At Rohan Leap, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our refund and return policy below.

Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible for a return, items must be:
    • Unused, unassembled, and in the same condition that you received them.
    • In their original packaging, including all parts, accessories, and instructions.
  • Proof of purchase (such as an order confirmation or receipt) is required to complete your return.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products damaged due to improper assembly, misuse, or negligence.
  • Clearance or final sale items.
  • Customized or special-order products.

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at support@rohanleap.site.

Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., defective or incorrect item shipped).
  • For your protection, we recommend using a trackable shipping service.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange for a replacement or a refund at no additional cost to you.

Contact Us

If you have any questions regarding this policy or need help with your return, please contact us:

Rohan Leap
My Company, 42 Puffin Street 12345
Puffinville, France
📧 Email: support@rohanleap.site
📞 Telephone: +1 609 672 8710